One place to see the status of anything you applied for
The problem
A citizen with several applications in progress must visit several portals, each with different logins and different status vocabulary.
Why it matters
Complexity is itself a barrier, and it falls hardest on people with the least time and the least digital confidence.
Proposed solution
Advocate for a single application status view per citizen, with a common status vocabulary across departments.
How it would be implemented
Publish research on the current fragmentation, and demonstrate a common status vocabulary in our own issue tracker.
Risks, and what we would do about them
Risk
Digital-only status excludes citizens without smartphones or connectivity.
Mitigation
Any proposal must retain an offline route. We will not advocate digital-only delivery for any entitlement.