Publish outages as households experience them

The problem

Official supply figures and household experience of outages frequently diverge, particularly in rural and peri-urban areas.

Why it matters

Outages decide whether children can study in the evening and whether small businesses can operate.

Proposed solution

Citizen-reported outage logs by locality, published alongside the official reliability figure.

How it would be implemented

Simple SMS and app-based outage reporting, aggregated by feeder area where that is identifiable.

Risks, and what we would do about them