One service standard for every citizen

The problem

The same government service takes days for some citizens and months for others, depending on who they know, what they can pay, and where they live.

Why it matters

Equality before the law means little if the queue itself is unequal. This is the most common daily experience of unfairness in India.

Proposed solution

A published service-level commitment for every citizen-facing service: a stated maximum time, a named accountable office, and an automatic escalation when the time is exceeded.

How it would be implemented

Publish current timelines first. Measure them honestly for six months. Then commit to targets that the measurement shows are achievable, and escalate breaches publicly.

Risks, and what we would do about them