Loading
Loading
Account opening figures are reported as financial inclusion, while a large share of accounts see little or no activity.
Counting accounts instead of usage lets a policy be declared successful without changing anyone's finances.
Advocate for usage-based rather than account-based reporting, and document the practical barriers people describe.
Structured citizen reporting on distance to branch, service refusals, minimum balance and transaction charges.
Risk
Small samples misrepresenting a very large system.
Mitigation
Always publish sample size and method. Never describe our survey as a national statistic.